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Sysco Return & Refund Policy

 

These terms govern your (“Customer”, you, yours) returns and refunds for purchases of goods and services from Sysco USA I, Inc. (“Sysco”, we, our, ours, us) Sysco To Go locations (each a “Store”). This policy applies to all returns and refunds for products sold at our Store, including but not limited to perishable items, non-perishable items, foodservice merchandise, and equipment, regardless of payment method. All returns must be made in store.

 

Feel free to contact us with any questions regarding the Return & Refund Policy by emailing us at Houston.STG@sysco.com. For immediate response, please call the Store from which you ordered.

 

1.    RETURN REQUIREMENTS

 

Returns are only accepted from Customers with an original receipt and/or proof of purchase.

  • Perishable items, which includes all temperature-controlled items (refrigerated and frozen) are not eligible for return and can only be exchanged for the identical item within 24 hours of purchase
  • Non-perishable items must be returned in original packaging within 7 days of purchase.
  • Merchandise and other non-grocery items must be returned unopened in the original packaging, free of markings or damage within 30 days of purchase.
  • Chemical items must be returned unopened in the original packaging, free of markings or damage within 30 days of purchase. Federal HZMAT and OSHA regulations prohibit the transport of open-container chemicals, or chemical products not in the original packaging. Open/damaged chemical products or not in original packaging are nonreturnable.
  • For items sold in full cases, returns must be for complete case quantity. 

2.    ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

  • Items returned in a damaged state or with missing parts.
  • Items marked as non-returnable, including clearance items.
  • Specially ordered products that are not typically stocked in store.
  • Pre-arranged shipments ordered in advance at your request.

3.    REFUNDS

 

Refunds will be processed to the original form of payment. Refunds in cash, if less than $250 will be provided in cash or store credit. Refunds in cash, if over $250, will be issued as store credit or a gift card. Refunds to a credit or debit card will be returned to the original payment card.